General Data Protection Regulations (GDPR)

As you may be aware the new General Data Protection Regulation (GDPR) comes into action.

At RC Professional Cleaning Services we take your data privacy very seriously and in preparation of this, we are taking this opportunity to assure all our customers that all your data will continue to be kept securely and is password protected on a secure app that only Rob and Lucy have access to.

The information we collect from you, is purely for the management of your billing account, and to allow us to contact you, about your cleaning service. The data we collect from you, is Name, Address and telephone number and if an invoice is to be emailed your email address. These details are then kept within our secure booking software.

For our mobile booking app it is pin coded and has fingerprint technology, along with a secure passcode/password, to keep their mobile device secure. The mobile booking app software, on their mobile devices, allows our staff to access your booking, through the booking software cloud, this is also password protected.

We use this information, in order to have the correct information for your booking, and to be able to find your property, so they can carry out your cleaning, and contact you, should they need help finding your property, or changing/cancelling your appointment.

The information provided in the booking software, both on the Mobile App and also the company computer is Name, address, telephone number, sometimes email and time of booking, cost of service, and any notes the cleaner will need, to provide your cleaning service.

Only Lucy has access to the company computer, it is password protected. The booking system on the company computer is also password protected.

A copy of any invoice that we email is kept on our company computer, which we are required to do for auditing purposes. Once the appropriate time has lapsed, in which we have to store the invoices, as set out by HMRC guidelines, the invoices are then deleted.

Because majority of our services are repeated every 6 months or annually your details will remain on our system unless you request for them to be removed.

Because majority of our services are repeated every 6 months or annually your details will remain on our system unless you request for them to be removed.

We will continue to send items needed for legitimate business interests such as estimate, invoices and reminders.

By booking our services, you, give permission for your data to be held in our database/booking system and agree, that RC Professional Cleaning Services may process personal data relating to you for personnel, administration and/or management purposes.

Maintaining a good relationship with Customers is of utmost importance to us so should you have any queries or concerns regarding data security then please do not hesitate to contact us by email, text or on Facebook.

Should you wish to view, amend or under certain circumstances delete from our database, please do this in writing by contact us via email on info@rcprofessionalcleaning.com